• Shipping & Handling:
  • Domestic (in the United States): We use UPS for shipments to the 48 contiguous US states. Expedited delivery services such as UPS Next Day, 2nd Day and 3rd Day are also available for shipping destinations in the 48 contiguous states of the US. Please select the appropriate shipping method while placing your order. For same day shipments (i.e. shipment of orders on the date of the order), we require that orders be placed by 3:00pm US Central Time on a business day or your order will be shipped on the next business day. Note that UPS does not deliver on weekends. Also note that UPS does not deliver to PO Box addresses. For shipping destinations in Hawaii, Alaska and Puerto Rico as well as APO and FPO addresses, we use Priority Mail and the appropriate shipping method must be selected while placing the order.
  • International: Please select "International" as the shipping method at the time of ordering and the shipping charges will show up in your shopping cart. The postal service we use to ship international orders depends on the country of destination since all services are not available for all countries. However, we will endeavor to ship your order so as to arrive at the destination within 7-10 days.
• Sales Tax: For shipping destinations in Texas, USA, sales tax at the rate of 8.25% will apply on the prices shown.
• Return & Exchange Policy: We offer a 30-day money back guarantee from the original ship date for all merchandise featured on this website. We also offer an exchange policy. An exchange can be either for the same product or a different product. The following conditions apply for returns and exchanges:
  • Returns must be shipped within 30 days from the original ship date marked on our invoice, which is included in the original shipment. This also applies to a return for an exchange. After 30 days, only the manufacturer's warranty applies and no returns will be accepted.
  • Returns must be 100% complete, in original packaging with the UPC or bar code intact. All components, manuals, registration card, invoice and accessories must be included. We reserve the right to refuse any return that does not meet these conditions. This also applies to exchanges.
  • The reason for return or exchange must be provided on the invoice. Note that the reason is required for feedback only and will not be used as justification for rejecting a return or an exchange. Additionally, for exchanges, the catalog number of the product to exchange with must be specified on the invoice following the words "Exchange with:".
  • Ship returns to: HM International, 5645 Hillcroft Ste 203, Houston, TX 77036, USA.
  • In case of returns, credit will be issued after we receive and process your return. In case of exchanges, the exchanged product will be shipped after we receive the return and shipping will be charged at actuals. Also, differences if any, between the price of the returned product and the exchanged product will be credited or debited to your account, depending on the individual transaction.

  • Note that Shipping and Handling charges incurred by us will not be credited.

  Money Orders and Cashier's Checks: We accept these forms of payment. Please select the "Check or Money Order" payment option during the ordering process and send your payment with a print-out of your order.

• C.O.D: We do not accept C.O.D. orders.
• Availability: Items in stock at the time of order will be shipped within 1 working day. Items not in stock will be shipped within 10 working days.
• Your credit card will not be charged until your order is shipped from our store.
• Prices are subject to change without notice. However, prices in effect at the time of placement of order only will be charged to your account.

 
All information gathered by HM International remains private and will never be sold or shared with anyone. All information submitted to HM International stays at HM International. Maintaining your privacy is critical to us.

Because HM International is an Internet retailer, security is also of utmost importance. We use the latest security methods and fraud detection techniques available to protect any and all information you give us. Because all credit card information transmitted online is encrypted in transit, it would be useless information, should it be intercepted. We will continue to implement improvements as often and quickly as possible.

We use your e-mail address to send a receipt/confirmation for your purchase from us or to communicate with you about issues pertaining to your order. Your telephone number is used only if we have a question about your order and need to reach you quickly.

Several sections of our site offer links to other sites. Although we make every effort to select sites that we feel might be of interest to our customers, we cannot guarantee your privacy when linking to one of these sites.